DELIVERY & RETURNS

Delivery

Dispatch times

Please allow 7-10 working days for production of customised goods. This allows us ample time for artwork set-up/digitising/proofs etc.

If your order is required for a specific date/event/ function, please let us know before placing your order or call us beforehand to confirm on 028 8676 2525.

We will do our best to meet your deadline.

Delivery Prices

Orders can either be collected in person from our premises (address below) or shipped direct to you via Royal Mail or DPD.

Print Xpress, 6 Fairhill Road, Cookstown, Co. Tyrone BT80 8AG

Standard Delivery (Please allow 7-10 working days for production)

Single Items:  £ 2.99

Medium Orders: £ 4.99

Larger Orders:  £ 6.99

Our delivery charges are FREE on all orders over £ 200.00 (Northern Ireland only)

PLEASE NOTE – COVID 19 CRISIS

During the current crisis and to help with our social distancing measures in the shop, we are offering FREE standard deliveries to our customers who live within a 10 mile radius of our premises in Cookstown.

Please call 028 8676 2525 for more information on shipping costs outside of the Northern Ireland and UK.

*No tracking available

Refunds and Returns

We offer a 30-day full money back guarantee on all blank clothing. The clothing must be in its original packaging.

We cannot accept returns or exchange on personalised items unless there is a fault with the clothing or the personalisation differs from the artwork proof that you approved.

30 Day Defect Guarantee.

Although personalised items are exempt from returns under the consumer rights act at Print Xpress we do offer a 30 day defect guarantee.

 

What is covered?

  • Faulty Clothing

  • Wrong Personalisation (Where personalisation differs from the approved artwork proof.)

  • Print Defect (Peeling, Cracking and Discolouring Without Manipulation)

  • We cannot replace items which the print has become defected due to: Burning, Bleaching, Ironing, Exposure To Liquids, Tumble Drying, Clothing Tears, Washing Incorrectly.

Returns Form:

Please email us for our Returns Form and include it with the item you’re returning.

Naturally, we want you to be delighted with every garment you order from us. So you can usually return any items for free for a replacement or a full refund, in the unlikely event you are not completely satisfied.

Who organises the return?

  • If you have received the wrong items or they are faulty, we will arrange collection of the items.

  • You must organise the return of items to us for any other reason.

 

How to make a return

  1. Contact our Customer Services team by calling 028 8676 2525 or by email to printxpress@btconnect.com. Please have your order number to hand so we can quickly find your account.

  2. We will send you a returns note for free. You need to return this with your garments for them to be processed efficiently.

  3. Return the unworn garments to us in their original packaging.

  4. Then leave it to us. We will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 7-10 working days from receiving the returned items.

 

Please note:

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

Delivery surcharges are considered a customer preference and will not be refunded unless the delivered goods are faulty.

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